LOCATED JUST 30 MINUTES FROM THE VILLAGES AND CLERMONT
LOCATED JUST 30 MINUTES FROM THE VILLAGES AND CLERMONT
FREQUENTLY ASKED QUESTIONS
WHAT KIND OF TUMBLERS AND EPOXY DO YOU USE?
We use Hogg tumblers, so all of our tumblers are double-walled kitchen grade stainless steel!
Yes, they keep hot stuff hot and cold stuff cold.
The epoxy is premium grade FDA approved food safe, heat resistant, up to 500 degrees, zero VOC, no toxic fumes or solvents and UV -Resistant so every piece of art is like glass! Please treat them as tho they are as well.
CHANGE OF DESIGN AND RETURNS?
For custom orders. Since these are hand made to order, There are no returns or exchanges. If the product is damaged due to no fault of MAD SHACK, we will NOT replace or fix.
CANCELATION POLICY
EXPERIENCE POLOCY
As we understand life is busy and sometimes unexpected. Due to class availability and limited seating, all bookings are non-refundable and cannot be transferred. However, can be rescheduled. We require 72hrs advanced notice to reschedule on experiences. If for any reason experience cannot be rescheduled, customers will receive a voucher to return at their convenience.
Any cancellations made within 48hrs cannot be rescheduled or added to another booking/experience. You will need to make a new booking.
Bookings are per seat and cannot be combined with any other offer or booking.
Experiences are BYOB (bring your own beverage) however, no food allowed. No infants or unpaid observers. Everyone must have a paid seat. Ages 5-17 for Hydro dipping and 10-17 for Epoxy/Resin must be accompanied by a paid adult unless stated otherwise. Every attendee must have a paid reservation. Licensed Service animals only.
ART PICKUP
Tumblers are ready for pickup 1 hour after experience if Epoxy option is not selected. Epoxied tumblers, Coasters and Charcuterie boards are available 48 hours after experience. The studio will hold art up to 14 days after date of experience. Any art not picked up within 14 days of experience will be donated. Art pieces may be picked up anytime between experiences during normal business hours. If we are in the middle of an experience, we kindly ask you return later that day or wait until the experience is over. Please do not interrupt an experience at any time. Shipping is available for those who cannot make it back to get their art. Standard US shipping rates apply.